At Rycauñ, we strive to ensure our customers are satisfied with their purchases. If for any reason you are not happy with your order, we offer a straightforward refund and returns policy.

1. Refund Policy

We accept returns and offer refunds within 21 days from the date of purchase, subject to the following conditions:

• Eligibility for Refund: Items must be unused, unopened, and in their original packaging. We reserve the right to refuse refunds for products that appear to have been used or tampered with.
• Processing Time: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Non-refundable Items: Gift cards and any sale items are non-refundable.

2. Return Shipping

• Customers are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.

3. How to Initiate a Return

To return an item, please follow these steps:

1. Contact Us at hello@rycaun.com to initiate a return and receive instructions on how to proceed.
2. Package the item securely and ensure it is postage paid by the customer.
3. Send the item to the address provided by our customer service team.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at hello@rycaun.com so we can assist you with a replacement or refund.

5. Shipping

We have a standard shipping which takes 3-5 working days.

For any questions or assistance with your refund or return, feel free to contact our customer service team at hello@rycaun.com.